Continuing the theme of customer service I reviewed our own stats keen to make sure we were addressing the problems of our customers.
We ask customers to rate our performance on each enquiry. All they have to do is select a thumbs up or down and the system calculates a rating on 1 to 5 [...]
Archive > December 2007
Do you have a poor online rating?
Words can be used to prove anything, true or not?
Today I received a survey request from a company representing my bank. You’ve probably come across them before, it was in response to how they handled a customer service request.
They hadn’t done a good job, I wasn’t angry, just disappointed, but the opportunity to let them know how I felt was too good to [...]
Top 10 Insults From Your Accountant
My accountant said I can’t count. I was so surprised I thought I’d put a list together so I’d be prepared next time he comes around.
My bill? It’s not greed, it’s survival. If you think that bill is high wait until you get my lawyers!
What I mean by not liquid is your bank account [...]
