“It’s your attitude, not your aptitude, that determines your altitude”
Somone somewhere said that sometime
That’s what it says in our support ticket system today. He was talking about one of our programmers who misunderstood what he was asking. Actually that’s putting it politely. Reading the customers messages is like reading something generated at www.lipsum.com. The programmer would need psychic powers and a clear view into next week to work out what he wanted.
I sometimes ponder on the way to deal with these kind of comments, not that there are many of them, but what is in the businesses best interest? Here’s a few thoughts.
- The guy obviously needs help, so help him.
- He’s a professional Internet flame, thank him for stopping by, then refund and forget.
- Return him to the back of the queue.
- Give him a competitors URL.
- Reply: No, your a moron!
3 to 5 aren’t productive but it would be a lie to say I wasn’t tempted. He went on to let me know that he was an important journalist and that he could ruin me if I didn’t [Enter a long list of bizarrre demands].
I didn’t lose it, but I did dip into the forbidden zone and suggested a competitor maybe more suitable for his kind of job. Apparently I “wasted” a great opportunity and I would be known across the Internet as a charlatan.
Little did he realise I’d be happy just being known!
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